Accessibility Statement

TechWave VoIP is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

TechWave VoIP takes the following measures to ensure accessibility of our website and services:

• Include accessibility as part of our design and development process
• Use semantic HTML to ensure proper structure and navigation
• Provide sufficient color contrast ratios meeting WCAG 2.1 AA standards
• Ensure all interactive elements are keyboard accessible
• Provide visible focus indicators on all focusable elements
• Include descriptive alt text for meaningful images
• Ensure forms have proper labels and error messages
• Support screen readers and other assistive technologies
• Provide a skip-to-content link for keyboard navigation
• Ensure text can be resized up to 200% without loss of content or functionality
• Use responsive design that works across devices and screen sizes
• Test with automated accessibility tools and manual review

Despite our efforts, some areas of our website may not yet be fully accessible. Known limitations include:

• Some older PDF documents may not be fully accessible to screen readers
• Third-party embedded content (such as calendar booking widgets) may have accessibility limitations outside our control
• Some complex interactive components (such as the True Cost Calculator) may require additional screen reader optimization

We are actively working to address these limitations. If you encounter any accessibility barriers, please contact us and we will provide the information in an alternative format.

Our website is designed to be compatible with the following assistive technologies:

• Screen readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
• Speech recognition software: Dragon NaturallySpeaking
• Screen magnification software
• Keyboard-only navigation

Our website is designed to work with recent versions of major browsers including Chrome, Firefox, Safari, and Edge.

As a VoIP service provider, we are committed to telecommunications accessibility in compliance with FCC requirements:

• Our services support TTY/TDD relay services for hearing-impaired users
• We provide accessible customer support channels including email, phone, and chat
• Our admin portal is designed to be navigable with keyboard and screen readers
• We support hearing aid compatibility (HAC) standards for compatible devices
• Our mobile app follows platform-specific accessibility guidelines (iOS and Android)

We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

• Email: privacy@techwavevoip.com
• Phone: (727) 661-8324
• Mail: TechWave VoIP, 30 N Gould St., Suite R, Sheridan, WY 82801

We aim to respond to accessibility feedback within 5 business days and to resolve accessibility issues within 30 days where technically feasible.

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Justice, the FCC, or your state's attorney general office.